How can a transport operator make things easier and quicker for customers?

Tyne and Wear Metro operator Nexus wanted to develop their physical travel cards into virtual smart ticketing to make it easier, quicker and more accessible for customers.

The solution was a partnership with Google and Nexus and Nebula to bring the existing Pop travel card into the Google Pay wallet app on Android.

We worked directly with Google Partnership and Engineering teams globally to develop integration, and worked with Nexus extensively to test and refine user experience


Features include:

  • season tickets and Pay as you Go top up functionality
  • allows users to tap in and out of Metro network using Near Field Communication (NFC) technology
  • we implemented payment processing backend to manage and process payments for Nexus.
“We are excited to work with Nebula Labs to help speed up travel for Nexus customers. Google Pay aims to create an effortless, immersive mobile transit experience for users, removing the friction of getting a ticket and saving valuable time for busy passengers. Easing the end-to-end travel experience has been a key focus for Google, and we’re excited that people on the Nexus app can now use Google Pay to instantly buy, store and use Pop Metro tickets.”
Jonathan Hill
Head of Transit Partnerships Google Pay









Google Pay and Nexus

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